Terms of Service – APLIKE LUMINARIAS

‌Effective Date: October 6, 2026‌

These Terms of Service set out the binding legal agreement between you as a user and customer of www.aplikeluminarias.com and APLIKE LUMINARIAS DE BAÑO, S.L. (“we”, “us”, “our”). Our brand was built for people who love slow, intentional living: no unnecessary frills, just safe, reliable, beautifully balanced light and scent that makes your space feel like yours. By accessing, browsing, or making any purchase on our official e-commerce platform, you confirm that you have read, understood, and agreed to be fully bound by every term and condition laid out in this document, alongside our publicly published Privacy Policy, Refund and Returns Policy, and Shipping Policy, all of which are incorporated as integral parts of this full agreement. If you do not consent to any provision outlined in these Terms of Service, you may not access or use our website, or place any order for our aromatherapy lamps, essential oil diffusers, flameless candle products, and related accessories.

1. General Eligibility to Use Our Platform

To create a user account on www.aplikeluminarias.com, browse our full product catalog, and complete a purchase, you must be at least 18 years of age, or hold the full legal capacity to enter into a binding sales contract under the laws of the EU member state where you are resident. All our products are designed for personal, non-commercial household use, and you agree that you will not use our platform to make bulk purchases for the purpose of reselling our products to third parties for profit, without first securing a formal written wholesale distribution agreement signed and approved by our authorized company representative.

By using our website, you confirm that all information you submit to us during account registration, checkout, or customer support communications is true, accurate, complete, and up to date. If you create a user account, you are fully responsible for maintaining the confidentiality of your account login credentials, and for all activities that take place under your registered account, whether you have personally authorized those activities or not. You must notify us immediately via our contact email [email protected] if you detect any unauthorized access to or misuse of your account. We reserve the full right to permanently suspend or terminate any user account at our sole discretion, without prior notice, if we determine that you have violated any clause of these Terms of Service, submitted false personal information, or engaged in fraudulent transaction activity on our platform.

2. Product Information, Pricing, and Promotions

We make every reasonable effort to display all product details, images, descriptions, and functional specifications on www.aplikeluminarias.com as accurately as possible. All our listed products, including our range of easy-clean essential oil diffusers, adjustable height candle warmer lamps, smart WiFi voice-controlled aroma diffusers, and flameless LED candle collections, are presented to match their real physical performance as closely as possible. Minor variances in color, texture, or subtle cosmetic details that fall within standard handcrafted manufacturing tolerances, and do not impact the core safety or functionality of the product, are not considered grounds for complaint or non-compliance claims.

All product prices displayed on our website are denominated in Euros, and already include all applicable Spanish VAT, EU cross-border sales taxes, and required environmental EPR contribution fees for packaging, electronic waste, and battery obligations under relevant EU and Spanish regulations, unless explicitly stated otherwise on the product page. We reserve the right to adjust listed product prices at any time, without prior notice to users, to reflect changes in raw material costs, logistics expenses, regulatory duty updates, or product supply availability. The price that will be applied to your order is the exact price displayed on the website at the exact moment you submit and confirm your purchase during the checkout process.

All limited-time promotions, discount codes, and seasonal special offers published on our platform come with clearly stated validity windows, usage limits, and applicable SKU restrictions. Discount codes cannot be combined with other active ongoing promotions, cannot be redeemed for cash value, and may only be used one time per user account unless explicitly noted in the promotion terms. We reserve the right to void any discount application that we detect was obtained through improper channels, shared on unauthorized third-party coupon platforms, or used in violation of the published promotion rules.

3. Order Acceptance and Contract Formation

When you click the final “confirm order” button at the end of the checkout process and submit your payment details, you are placing a binding order request to purchase the selected products from us. This order request does not immediately form a legally binding sales contract. We retain the full right to review and decline any submitted order for any legitimate reason, including but not limited to product stock shortages, pricing errors on our website, suspected fraudulent transaction risk, previous bad payment records from your account, or if we are unable to verify the accuracy of the shipping and contact information you provided.

The formal sales contract between you and APLIKE LUMINARIAS DE BAÑO, S.L. only comes into full legal force at the moment we send you the official shipment confirmation email, confirming that your paid order has passed our pre-shipment quality check and has been handed over to our designated logistics partner for delivery. If we are unable to fulfill your submitted full order due to unexpected stock shortages, we will notify you of the situation within 2 business days, and offer you the options to select a suitable equivalent product as a replacement, issue a full store credit equivalent to the value of the out-of-stock item, or process a full refund back to your original payment method.

4. Payment Terms and Security

All payments for orders placed on www.aplikeluminarias.com can be completed using all widely accepted major EU payment methods supported by our PCI-DSS certified third-party payment service providers, including major credit cards, debit cards, widely used European electronic wallets, and local bank transfer options available for customers resident in Spain. We never store your full, complete payment card details on our own servers, all sensitive payment information is processed exclusively through secure, encrypted connections to our authorized payment processors that fully comply with EU payment security regulations.

You confirm that you hold the full legal right to use the selected payment method you submit during the checkout process. All payment transactions must be completed in full before we begin processing your order. If a payment transaction is declined or later reversed due to insufficient funds, unauthorized payment card usage, or other payment disputes raised by you without legitimate legal justification, we reserve the right to charge additional reasonable administrative handling fees to cover the costs we incur for payment dispute processing, and restrict or permanently ban your access to place new orders on our platform.

5. Intellectual Property Rights

All content published on www.aplikeluminarias.com, including but not limited to all product images, original copywriting, website interface design, product video content, brand logos, graphic designs, mobile interaction features, and all written text across every page of our platform, is the exclusive intellectual property of APLIKE LUMINARIAS DE BAÑO, S.L., and is protected by applicable Spanish copyright law, EU intellectual property regulations, and international copyright treaty provisions. You are not permitted to reproduce, distribute, publicly display, modify, mirror, scrape, or use any of our copyrighted website content, product images, or brand assets for any commercial purpose without first obtaining explicit, written prior permission signed by our authorized company representative.

You may not use any of our registered brand names, trademarks, or service marks included on our website as part of your own domain name, third-party social media account username, or product listing content on any other e-commerce platform, without our formal written approval. Any unauthorized use of our intellectual property assets will constitute a clear violation of these Terms of Service, and we reserve the right to take all necessary legal action to defend our intellectual property rights, including claiming compensation for all economic losses caused by the unauthorized usage.

6. User Conduct and Prohibited Activities

When accessing and using our www.aplikeluminarias.com platform, you explicitly agree that you will not engage in any of the following prohibited activities:

Uploading, transmitting, or distributing any malicious software, computer viruses, harmful code, or automated web scraping bots designed to disrupt, damage, or place unreasonable excessive load on our website server infrastructure.
Posting or transmitting any defamatory, discriminatory, obscene, illegal, or infringing user content through our website contact forms, product review sections, or customer feedback channels, that violates the legal rights of other third parties.
Impersonating any other natural person, legal entity, or falsely stating any affiliation with our official company, our staff, or other associated representatives, to obtain unauthorized access to account privileges or avoid platform rules.
Circumventing any access control, anti-scraping, or user authentication mechanisms implemented on our website, to gain access to areas or data that you have not been granted authorized permission to access.
Making false, malicious, or abusive repeated customer support requests, or filing false fraudulent payment chargeback claims against orders that you have already physically received and confirmed delivery of, for the purpose of obtaining unauthorized free goods or extra monetary compensation.
Using our platform in any way that violates any applicable local, national, or EU level laws and regulations, including consumer protection rules, environmental regulations, customs legislation, or data protection laws.

If we determine that you have participated in any prohibited activity listed above, we reserve the right to immediately restrict your access to our website, terminate your user account permanently, and take appropriate legal action if necessary to recover any losses we incur from your non-compliant behavior.

7. Consumer Rights and Statutory Warranty Provisions

All products sold on our platform are covered by the statutory consumer warranty protections mandated under Spanish national consumer protection law, which guarantees a minimum 3-year legal warranty period starting from the exact date that you physically receive your purchased product. Under this warranty period, any manufacturing defects or functional non-conformities that exist at the time of product delivery are presumed to have already been present when the product was handed over to you, unless we can provide credible professional third-party testing evidence to prove that the damage was caused by improper misuse, unauthorized disassembly, accidental water damage, or physical impact that occurred after delivery.

This statutory warranty does not cover normal wear and tear from long-term daily use, damage caused by operating the product outside of the official usage guidance stated in the user manual, or damage caused by exposing the electronic diffuser or lamp products to extreme temperatures, water immersion beyond the designed safety protection rating, or voltage levels outside the specified rated power input. During the valid warranty period, if a confirmed manufacturing defect is identified, we will first provide free of charge repair services for the affected product, and if repair is not technically feasible, we will arrange a like-for-like product replacement for you at no extra cost. All warranty rights you are entitled to under Spanish consumer law are fully preserved, and no provision in these Terms of Service is intended to limit or override your non-waivable statutory legal rights as a consumer.

8. Limitation of Liability

APLIKE LUMINARIAS DE BAÑO, S.L. shall not be held liable for any indirect, incidental, consequential, or punitive damages arising out of or related to your use of our website or products, including but not limited to lost profits, lost business revenue, or disruption to your non-personal commercial activities, even if we have been advised of the possibility of such potential damages in advance. The maximum total aggregate liability of our company for any claim arising from your order, the performance of these Terms of Service, or any related product or website issue, is strictly limited to the exact total amount that you have actually paid to us for the specific order that the claim is related to.

We do not guarantee that access to our www.aplikeluminarias.com website will be completely uninterrupted, 100% error-free at all times, or completely free of all potential technical bugs, temporary server downtime, or service interruptions caused by required system maintenance, third-party internet service outages, or force majeure events outside of our reasonable direct control, and we will not be held liable for any losses you incur due to these unavoidable temporary service disruptions.

9. Governing Law and Dispute Resolution

These Terms of Service, and any separate sales contract formed between you and our company, are exclusively governed by and interpreted in accordance with the laws of Spain, without regard to its conflict of law provisions. Any dispute, disagreement, or claim arising out of or related to these Terms of Service, your order, or the use of our website will first be resolved through good faith friendly negotiations between both parties.

If the dispute cannot be amicably resolved through negotiations within 30 days, both parties agree that the exclusive jurisdiction for all related legal proceedings will be the local courts located in Torrent, Valencia, Spain. For consumer customers resident in the European Economic Area, you may also submit a dispute to the official EU Online Dispute Resolution (ODR) platform for neutral out-of-court mediation, in accordance with applicable EU consumer dispute resolution rules.

10. Modifications to These Terms

We reserve the right to update, adjust, or modify the contents of these Terms of Service at any time, to reflect changes to our business operations, new product feature launches, updated regulatory compliance requirements, or adjustments to our platform operating rules. When we make material changes to these terms, we will update the “Effective Date” marked at the top of this page, publish a clear public notification on the homepage of www.aplikeluminarias.com, and send an alert to all registered user email addresses before the revised terms officially come into force. Your continued use of our website and submission of new orders after the revised terms take effect will be treated as your full acceptance of the modified Terms of Service.

11. Force Majeure

We will not be considered to be in breach of any of our obligations under these Terms of Service, if the failure to perform, or delay in performance, of those obligations is caused by unforeseeable force majeure events that are completely outside of our reasonable control, including but not limited to natural disasters, extreme weather events, official government regulatory actions, customs policy adjustments, labor strikes, logistics network wide disruptions, cyberattacks, or public health emergency events. We will notify you as soon as reasonably possible if a force majeure event impacts the processing or delivery of your order, and we will take all reasonable measures to minimize the negative impact to your order experience.

12. Full Agreement and Severability

These Terms of Service, together with our linked Privacy Policy, Refund and Returns Policy, and Shipping Policy, represent the full, complete legal agreement between you and APLIKE LUMINARIAS DE BAÑO, S.L., and supersede all prior oral or written informal agreements, understandings, or commitments between both parties related to the subject matter covered in this document. If any individual clause outlined in these Terms of Service is found to be invalid, unenforceable, or illegal by a competent court of law, all remaining other clauses of these terms will remain in full legal force, effect, and enforceability.

13. Contact Information

If you have any questions, concerns, or inquiries related to any clause within these Terms of Service, you can contact our official support team at any time:

Operating Entity: APLIKE LUMINARIAS DE BAÑO, S.L.
Official Website: www.aplikeluminarias.com
Contact Email: [email protected]
Contact Telephone: +34 697 881 891
Registered Physical Business Address: C/ El Perelló, 9, 46900 Torrent, Valencia, Spain