Shipping Policy

‌Effective Date: October 6, 2026‌

This Shipping Policy applies to all orders placed on www.aplikeluminarias.com, operated by APLIKE LUMINARIAS DE BAÑO, S.L. We design every home aroma and lighting product for people who love slow, intentional living: no unnecessary frills, just safe, reliable, beautifully balanced light and scent that makes your space feel like yours, and we have structured this policy to deliver clear, predictable, and transparent shipping experiences for every customer browsing our collection of essential oil diffusers, flameless candle lamps, and aroma accessories.

1. Order Processing Timeline

All successfully submitted orders will be verified and processed within 1 to 2 business days from the moment your payment is confirmed. Our order processing team works from Monday to Friday, excluding official Spanish public holidays and local public holidays in the Valencian Community. We will conduct a full pre-shipment quality check for every selected product, from our compact portable mini USB diffusers to our adjustable height candle warmer lamps, to ensure no manufacturing defects, missing accessories, or packaging damages exist before your package leaves our local warehouse in Torrent, Valencia. You will receive an automated order confirmation email immediately after payment goes through, and a separate shipment notification email once your order has been scanned and handed over to our selected logistics partner, with a valid tracking link attached for you to monitor the full delivery journey.

2. Shipping Coverage and Delivery Timeframes

We provide multiple shipping options tailored to different customer locations across the European Economic Area (EEA):

• ‌Domestic Spain (Including Valencia, Madrid, Barcelona and all mainland regions)‌: Standard domestic shipping takes 2 to 4 business days, with a flat rate shipping fee of 3.95€. All orders above 45€ shipped to Spanish addresses qualify for completely free standard shipping.
• ‌European Union Member States‌: Standard cross-border EU shipping takes 4 to 7 business days, with a calculated flat shipping fee ranging from 5.95€ to 8.95€ based on your destination country. All orders above 75€ shipped to any EU address are eligible for free standard shipping.
• ‌Express Shipping Option‌: Customers across the EEA can select paid express shipping at checkout for faster delivery, which cuts domestic Spain delivery time to 1 to 2 business days, and EU cross-border delivery time to 2 to 4 business days. We recommend this option for customers ordering gifts or who need their aroma lamp products to arrive by a specific planned date.

Please note that all delivery timeframes we state are estimated, and do not include unexpected delays caused by extreme weather conditions, local courier operational adjustments, or unexpected public events outside our direct control.

3. Shipment Tracking and Delivery Status Updates

Once you receive our shipment confirmation email, you can click the attached tracking link to check real-time updates on your package location, estimated delivery date, and any status changes. Our system will also automatically send you a notification when your package is out for delivery, to remind you to arrange someone to receive the parcel at your designated shipping address. If your tracking status shows the package has been marked as delivered but you have not physically received it, please contact our customer support team within 3 business days, and we will work closely with the courier team to locate your package immediately.

4. Delivery Related Rules and Additional Notes

• All shipping address information you provide at checkout must be complete, accurate, and including valid contact telephone number, to avoid failed delivery attempts caused by incomplete or incorrect address details. If you need to modify your shipping address after placing the order, you can send us a request before your order is marked as shipped, and we will update the address for you at no extra cost. We cannot modify delivery addresses once the package has already been dispatched to the logistics provider.
• If a delivery fails because no one is available to receive the package at the provided address, the courier will leave a delivery notice and attempt 2 additional redeliveries free of charge. If all 3 delivery attempts are unsuccessful and the package is returned to our warehouse, the customer will be responsible for covering both the original outbound shipping fee and the return logistics fee, if they wish to request a reshipment of the order.
• We do not ship to P.O. box addresses, to ensure we can complete proper identity verification for high-value electronic products such as smart WiFi voice control diffusers and Bluetooth speaker aroma lamps, and reduce the risk of lost or misplaced packages.
• All products shipped within the EEA already include all required local VAT and applicable customs duties, so no extra hidden customs fees or unexpected charges will be requested from you when your package arrives.

5. Damaged or Lost Shipments

In the very rare case that your package arrives with obvious external damage, and the product inside is broken or non-functional as a result, please take clear photos of the outer packaging and the damaged items within 24 hours of receiving the delivery, and send the evidence to our support team. We will arrange a free reshipment of the identical product, or process a full store credit equivalent to your order value, no extra fees required on your side. If your package is confirmed lost during transit by the courier company, we will either send you a full replacement order at no cost, or issue a full store credit that you can use on any product across our online store, based on your preference.

6. Contact Information

If you have any inquiries regarding shipping timelines, tracking, or other delivery related matters, you can reach our dedicated logistics support team at any time:

• Operating Entity: APLIKE LUMINARIAS DE BAÑO, S.L.
• Official Website: www.aplikeluminarias.com
• Contact Email: [email protected]
• Contact Telephone: +34 697 881 891
• Physical Business and Warehouse Address: C/ El Perelló, 9, 46900 Torrent, Valencia, Spain