Refund and Returns Policy

‌Effective Date: October 6, 2026‌

This Refund and Returns Policy applies to all purchases made through www.aplikeluminarias.com, the official e-commerce platform operated by APLIKE LUMINARIAS DE BAÑO, S.L. We design every piece of our aromatherapy lamp, essential oil diffuser, and flameless candle product for people who love slow, intentional living: no unnecessary frills, just safe, reliable, beautifully balanced light and scent that makes your space feel like yours, and we have crafted this policy to ensure clear, fair, and transparent terms for every customer, while explicitly clarifying our no standalone partial or full-only refund rule for all valid return scenarios.

1. Core Rule: No Standalone Refunds Without Product Return

We strictly do not accept any pure “refund only” requests that do not include the full return of the originally delivered physical product to our designated return address. Under no circumstances will we issue a full or partial monetary refund to you without receiving the complete product you purchased, with all original included accessories, undamaged original packaging, and no signs of intentional misuse or unauthorized modification. This rule applies to all order scenarios, including but not limited to claims of product dissatisfaction, mismatched personal preferences, ordering the wrong item by accident, or minor cosmetic differences that fall within the normal manufacturing tolerance of our handcrafted aroma lamp and diffuser products. We will never process a standalone refund that allows you to keep the purchased product, to ensure equal, fair treatment for all our customers across our platform.

2. Eligibility Conditions for Returns

To be qualified for a valid return process that can lead to an eligible refund or product exchange, all submitted return requests must meet all the following requirements:

1. You must submit your return application to our customer service team within 30 calendar days from the date you physically receive your ordered product. Any requests sent after this 30-day window will not be accepted for return processing.
2. The product you return must be in its original, resalable condition, with no traces of severe scratches, water damage, disassembly, unauthorized circuit modification, or long-term misuse that impairs its core functionality. All original accessories such as remote controls, power cords, USB charging cables, user manuals, and spare replaceable cotton wicks that came with your original purchase must be included in your return package.
3. You must provide your original order number, clear photo proof of the product condition before shipment and after receipt, and complete return shipping tracking information when you submit your return request.

3. Return Processing Workflow

Once you submit a valid return request that meets all our eligibility requirements, our customer support team will review and confirm your application within 3 business days, and send you the detailed official return address at C/ El Perelló, 9, 46900 Torrent, Valencia, Spain via your registered contact email. You will be responsible for covering the full cost of return shipping, except for scenarios where the product you received has confirmed manufacturing defects or we delivered the completely wrong item that does not match your order. We do not offer free return shipping labels for standard voluntary return requests caused by personal preference changes.

After our warehouse team receives and inspects your returned package to confirm all return requirements are satisfied, we will notify you of the official approval of your return case within 5 business days. At this stage, you can choose one of two available resolution options: an equivalent product exchange for another item of the same or higher value from our store, or a full refund that will be processed and sent back to your original payment method. The corresponding refund amount will normally appear in your payment account within 7 to 14 working days, depending on the processing speed of your payment service provider and local banking institution.

4. Non-Returnable Items

The following categories of products are not eligible for return or refund, even within the 30-day return window:

• Products that were purchased during final clearance, limited-time flash sale events marked as non-returnable on the product page
• Personal mini aroma diffusers that have been filled with water, essential oil, or show clear traces of use that cannot be restored to resalable condition
• Custom engraved or personalized custom products that we exclusively produced according to your unique submitted design requirements

5. Contact Information

If you have any questions or inquiries regarding this Refund and Returns Policy, or you need to submit a return application, you can reach our customer service team at any time:

• Operating Entity: APLIKE LUMINARIAS DE BAÑO, S.L.
• Official Website: www.aplikeluminarias.com
• Contact Email: [email protected]
• Contact Telephone: +34 697 881 891
• Physical Return and Business Address: C/ El Perelló, 9, 46900 Torrent, Valencia, Spain